Refund Policy

When Approved Refunds Are Issued

In administering this part of the store, puracy follows this rule: approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. It is stated here to give customers a clear understanding of how this part of the service works.

Cancellation Before Shipment

In administering this part of the store, puracy follows this rule: we will try to cancel an order that has not shipped. Once dispatch has occurred, the return and refund terms in this policy govern the request. This statement is provided to keep the related customer experience clear and predictable.

Authorized Return Address

The approach used by puracy is as follows: Unless a dedicated address is supplied in the authorization, approved returns are directed to 2446 Short St, Dover, Ohio, 44622, United States. Unapproved parcels may be delayed or refused. The purpose of this explanation is to make the applicable customer standard easy to follow.

Items Excluded from No-Reason Returns

For hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. This is the operating standard followed by puracy. The detail is included here so customers can make decisions with clear expectations.

Customized or personalized goods
Clearance or Final Sale goods
Gift cards
Opened intimate, personal-use, or hygiene-sensitive goods
Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Quality and Fulfillment Problems

In administering this part of the store, puracy follows this rule: send quality or fulfillment concerns to support@puracypath.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. This statement is provided to keep the related customer experience clear and predictable.

Who Pays Return Shipping

puracy applies this customer standard: Return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem. It is stated here to give customers a clear understanding of how this part of the service works.

30-Day Return and Exchange Window

puracy applies this customer standard: Customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracypath.shop or 512-743-7642 before shipment back to us. It is set out to give customers a concise and transparent view of the applicable process.